A full refund will be automatically processed for all users who have submitted their application through this website if their application is denied by the government.
If you decide to request a refund before your application has been submitted, an application service cancellation fee of 29 USD will apply. Refund requests will only be accepted if the application has not yet been submitted to the U.S. Government. Please note that refunds due to personal changes or cancellation of travel plans may be rejected. Refunds and reimbursements that do not involve government-approved rebates will be determined within 72 hours following an assessment by our legal team.
All transactions are conducted in United States dollars. Your refund will be issued in US dollars and posted within three working days of your written request for withdrawal from your contract. Once you have received the payment, your bank or credit card company may convert it to your local currency. You will receive the same USD amount as charged in return.
If you wish to request a refund, email us at usa@visit-app.org indicating the following:
For multiple requests, please indicate all names and Passport number. All refund requests will be evaluated within 72 hours.